AMJ Campbell has moved me, long distance, three times. This most recent move, Ottawa to Vancouver Island was complicated, and heavy emotionally. The professionals with AMJ made a complicated situation so much easier. Accurate. Thoughtful. On time. CLEAN! Thank you to the Ottawa and Victoria offices. I am deeply grateful to be home.
I moved from Vancouver Island to Ontario, and I have to say that Atlas is the one moving company that you can trust. After going through a horrible moving experience with another company, Atlas was able to put my anxieties at ease. They were professional, really cared about my concerns, and answered all my questions. From personal experience, it's worth paying more for these guys than going for the cheaper options and getting screwed over in the end. Well done, Atlas!!
Cannot recommend this moving company enough. Great communication from Alain the consultant who comes to your house and surveys your house, gives you a timeline, and sends a quote. The actual movers are a team, mine was head up by Corey, who was organized, communicative, and in charge of the guys, knew his stuff, everything was wrapped and handled with care. Same on delivery day, again headed by Corey, it was smooth even though someone parked directly in front of my house and they had to maneuver that huge truck, they put everything away, put my bed together and all with a smile. And, my bill was less than the quote, nice surprise. Great job!
They caused close to $2000 in damage and denied all of my claims except one which was an extremely expensive toolbox the movers took apart, after being specifically told not to,and ruining the bearings. They offered me $200 for replacement parts off of amazon. I made all of these claims within one week of moving and was told that, “I should have inspected better.” I had to fight for 2 weeks for them to even offer $200 on the toolbox.
Surprised that such a well known company acts in such bad faith. During the sales and quoting process, everything will be great. Someone came to my home to look at the items I was moving, and give me a quote. I was told my items are covered under insurance, they will pack my valuable items, and they gave me a form to fill out for my valuable items including their value. The pick up process also went well, the movers were efficient and documented all the items. When the items arrived it was a different experience. My items were transported and handled so roughly, that the handle protectors on my motorcycle were knocked off. These protectors are meant to protect your hands in case of an accident, so imagine the force it took to knock them off. My TV was also damaged along with my computer, unsurprisingly. Other items such as moving totes were also damaged, but they were not packed by the movers and were not marked as high value items. I filed a claim for my damaged items, and was denied. Here is some fine print they will throw at you: 1. You cannot add items to your claim, once you submit it is final 2. Even though the movers packed my items, unless you get their special packing service it is not covered under insurance. The packing service is for all your items. This really makes no sense, because if it needed to be "packed" (they did pack my items) by them for my items to be eligible for insurance, why did I fill out the valuable items form? What was the point of that other than to make me think my items would be covered when they're not? Also, my actual cost was close to $5000 over the initial estimate. Plus over $10000 in damaged items. Edit: As you can see from their response below. It essentially says we're sorry you trusted us, but it's your own fault you signed something on moving day without having your lawyer present to review it first. Gotcha! As for the increase in price, no items were added to the move. We did a walk through of the entire house, no room or closet was left out. Unless you're saying I magically added $5000 in weight worth of items? Why even bother responding? You're just making yourselves look worse.