We are receiving excellent service continually since 1979 when a friend introduced us to this company. That time in our own house, now in our townhouse. Always prompt, reliable, very professional service. Trustworthy, never trying to pressure to buy new unit, spend more money if the existing unit can be fixed. Always very pleasant contact with the office personals and with all the technicians on site. Yesterday was proven again, that we had an excellent choice to stay with this company, as was one the best service call in 45 years with this company as on the day of the earth quake, 4.0 magnitude, 4 a.m. that effects our location, under all this additional stress it was so good to have a technician here who could see the extra pressure, and know how to respond the best way, This was the ever best experience even in this emergency situation. THANK TO YOU ALL FOR ALL YOUR HELP.
Reid Brothers provide excellent service. Their technicians are very kind and friendly. They have installed boiler for heating in our house 8 years ago, and we never had serious problems. They also installed hot water tank. This job was done perfectly. I highly recommend them for all plumbing and heating work.
The technician who came for the second year in a row to do the yearly maintenance job on my heatpump system is named Richard C. Very polite, low-key and efficient gentleman who did a thorough job. I hope he stay long with the company as I want to see him back next year. Also the switchboard operator to make a maintenance call is very efficient. I am glad to have Reid brothers as my maintenance group. Peter M.
I have been getting service from Reid Brothers over twenty five years. They are reliable and punctual. The staff are easy to communicate. They answer my questions and explain clearly what will be done and what have been done. I believe the company has good working system and culture, all the technical staff that I have met are efficient and competent.
Reid Brothers recently installed a new heating system in my home. The details and costs were spelled out clearly and the job was completed on time. I was very impressed with the two technicians who did the installation. They were very personable and answered my questions. I especially appreciated that I was able to keep the use of the hot water as long as possible. I was told to expect four days without hot water, which also affected my tenant. The technician managed to reduce that to two days, a real plus! I would recommend them highly!