Unfortunately, my experience with them is bad. They replaced our roof in 2020, and since then we had 3 leaks in different places. Twice they came and repaired next day, I have to give credit, but 3rd time I was not able to reach anyone on the same phone and had to pay another contractor for repair out of pocket. Today, I noticed that a spot where they have repaired a leak in the attic last year is wet again. Not trusting to use their warranty again, I am hiring another contractor to do a proper job, and looks like I will have to replace a roof when spring comes. I regret hiring them in 2020, because I have already had to pay a thousand out of pocket for repair when they were not able to come, I will have to pay for damaged drywall repair under garage roof (where the roof leaked next year after replacement, in 2021), and I am constantly anxious about any possible leaks in other places due to poor quality. I expected to pay for a roof once and forget about it for the next 10 years. Clearly this is not what I got. I advise you to check reviews from customers who had the roof for at least several years.
We hired this company to do all the soffits, fascia and eavestroughs/gutters. Short version: multiple leaks and they said it is our roof's fault because the shingles do not overhang by 2 inches so they can't fix it. Fascia is wavy so they "fixed" it by pounding it with screws. Disappointed because we hired them to fix the leak. But there are more leaks now than before just in different spots and our fascia looks is wavier than the neighbour's 50 year old fascia. We hired this company because our gutters were leaking and we took advantage of that to redo the soffits and fascia as well to make sure we would have no issues. Unfortunately, the quality of the work is poor. (see pictures). 1. The big one is that water leaks between the gutters and the soffits in multiple locations (see pictures that show a gap). Their response is that they (a roofing company) can't fix it because the shingles don't overhang by 2 inches. 2. The attention to details was also poor. a. They used a mix of colour matching and non colour matching screws. b. The soffits are not flat/parallel to the ground (perpendicular to the wall) but slightly angled in some locations. (see picture). c. The fascia is wavy. When we asked them to fix it someone showed up and started adding screw after screw after screw. They wouldn't talk to us so we had to tell them to stop. (see picture). Bottom line, our fascia is still wavier than our neighbour's 50 year old fascia. 3. in one of the pictures you will notice how the soffit trim (the track) is poorly put together, the trims don't seamlessly align, there are gaps and there's a few spots that are damaged but they installed it anyways. (see picture) 4. Perhaps unrelated, but the workers "didn't speak English" so when we would try to talk to them they just would mostly just smile and keep working. I would have been as happy as them if the work had been done properly but not when it's an excuse to ignore our concerns. Summary: make sure you verify the work before you give them your money. Realistically, can you verify a roof? So maybe better off looking elsewhere.
For the D&S Roofing team, they gave me great advice from quote to construction and they know how to keep costs down for their clients. My roof was a big project. They did an excellent job on my roof and were very professional. , and how well they took care of their security measures. This made me feel at ease. They were more than happy to answer any questions I had throughout the day. Finally, they left the house very clean. It has been a pleasure communicating with them over the past three days. Thank you very much for your service. I would recommend them to anyone who needs a new roof. (or roof repair) people recommend their services
A friend introduced D&S Roofing to me, and I had them replace my roof in 2015. I'm impressed with the quality and the efficiency of their work. I can't thank Hughwood enough and the staff for the excellent service they provided, while working on my property. After, I needed to replace the roof of another house, so I contacted Hughwood again. He gave me a very cost-effective price with the construction plan immediately. I was not at home that day. They came to work and took pictures of all the work progress. When I returned, I found that my roof and eavestrough looked brand new. I am thrilled with their service. I will recommend them to my family and friends.
D&S replaced our roof, old gutters, soffits, and fascia… took 3 days! Super efficient, hard working , and clean! Ming’s crew was professional and Ming was here to manage the installation the whole time. Pricing was affordable for the high quality products and service! Our neighbors were so impressed they even came by to tell you in person. Would recommend D&S to anyone! Thank you Ming for your awesome crew and beautiful work!