I had an unsatisfactory experience with Cooper Roofing that I feel compelled to share. Initially, I was not informed that there would be a 4-6 week wait before any repairs could be made, which was both disappointing and inconvenient. After the estimate was provided, it took over a week to receive the actual quote, yet I received an invoice for the estimate the very next day. The entire process felt disorganized and communication was challenging throughout. Had I known the extended timeline before agreeing to the estimate, I would not have proceeded with the service or paid for the estimate. Additionally, the quote provided was 30-40% higher than the other estimates I received. Ultimately, I chose to work with a different company that offered better customer service, faster response times, and a more streamlined process. To further complicate matters, I continued to receive emails for over a week requesting payment for the quote, despite having already paid it promptly the day after their visit. Given these issues, I would not recommend Cooper Roofing based on my experience.
Update: I had initially given a 2 star and anyone interested can read the previous review below. Changed it to 5 star. Cooper reviewed my request and responded promptly and send a new technician- Kenny. He is amazing and was very clear on the plan for the repairs. He did all the work properly and on time and finished the work today. I'm happy with the work and decided to update the review since Cooper roofing was able to respond to my concerns from my previous review and address those properly and in a timely manner. That is very professional and signs of a business that values their customers. Previous review: Last year before summer, I used Cooper roofing for a downpipe extension, gutter cleaning and gutter guard installation. The technician gave a quote which was higher than the other quotes I had at that time. Still went with Cooper roofing due to their good reviews on Google. The work was done fast and looked good initially. But then I started noticing water pooling in the gutters. Seems like the technician did not properly clean out the gutters before the guard installation also made some other minor mistakes during installation. Then I called them for a review of the work and another technician came to give me a new quote for some additional work needed. I discussed the option for some discounts on the work and they did accommodate that. So that is a good thing. But now due to rains the work is yet to be done and all this while I'm dealing with gutters that are pooled with water and overflowing and also water running over the shingles in certain spots are causing additional damage to the roof. The previous technician no longer works for Cooper roofing, but because of his improper work the overall experience was ruined for me although the technician currently handling the issue seems to be better. Hopefully they do a better job this time. I'll post an update or update review if things get better.
We highly recommend Cooper Roofing! They completed our roofing project incredibly fast, with no compromise on quality. The team was professional from start to finish, keeping us informed every step of the way. Great experience overall – efficient, reliable, and top-notch service!
My experience with Cooper Roofing was excellent. Brian is very personable, arrived on time and completed the work quickly. Good price, too. Brian replaced the boots on my three plumbing vents, which were cracked and leaking, and inspected the entire roof for real and potential problems. For any future roofing work I will definitely call Cooper Roofing.
Thanks Brian, Shane and Jeannette and the rest of the Cooper Roofing team! We asked them to replace our fascia on our roof that was starting to rot. A few delays to start the project due to weather and other jobs, but Brian updated us frequently about the progress of the materials and start date. The level of customer service from their office to the team working on the job was outsanding. For the job itself, Brian and his team finished in 2 days. His team even identified and repaired an issue with the flashing around our chimneys that was the cause of the rotting wood. Again, their communication with us throughout the job was fantastic. Once the repairs were completed, the invoice had before and after pictures, ensuring us the job was done well. Overall, it was a pleasure working Cooper Roofing from initial quote to completion. We highly recommend their services!