Last year before summer, I used Cooper roofing for a downpipe extension, gutter cleaning and gutter guard installation. The technician gave a quote which was higher than the other quotes I had at that time. Still went with Cooper roofing due to their good reviews on Google. The work was done fast and looked good initially. But then I started noticing water pooling in the gutters. Seems like the technician did not properly clean out the gutters before the guard installation also made some other minor mistakes during installation. Then I called them for a review of the work and another technician came to give me a new quote for some additional work needed. I discussed the option for some discounts on the work and they did accommodate that. So that is a good thing. But now due to rains the work is yet to be done and all this while I'm dealing with gutters that are pooled with water and overflowing and also water running over the shingles in certain spots are causing additional damage to the roof. The previous technician no longer works for Cooper roofing, but because of his improper work the overall experience was ruined for me although the technician currently handling the issue seems to be better. Hopefully they do a better job this time. I'll post an update or update review if things get better.
Thank you Cooper Roofing. Your service was professional and timely. Right from office staff to technicians. I felt in great hands, my roof leak was handled quickly and efficiently. I am very grateful for your service!!
Was looking for someone to fix a damaged roof. I reached out to Cooper Roofing to help me. They sent a man by the name of Joe Raso. Joe Raso went behind company policy and dealt with us behind closed doors. We dealt with Joe because he was the professional given to us by Cooper Roofing. He was the only one we spoke with about the work. Dealing with Joe sucked, he would not show up to the job with various excuses on several occasions, and when he did, he purchased and brought the wrong materials. He bought the wrong materials twice. He then raised the quote price by three times the amount to account for the correct materials, in which we decided not to proceed. We recovered $1000 out of $3267.50 that we paid as a deposit to Joe. Months later and we have struggled to reach him, he doesn't answer us. We reached out to Shane to explain the circumstance. Shane proceeds to say that he is not accountable for his employee's Joe's actions, because we sent the deposit to his personal account rather than the businesses. Shane threatens us that leaving this review would be defamatory and that he would pursue legal action. He leaves a retaliatory review on our business page. Only difference is we were a customer of cooper roofing, and not vice versa. We are stuck with a damaged roof and have been defrauded $2367.50. I do not recommend this company, as they hired a delinquent employee that deceived us, defrauded us, and caused us tremendous harm and damaged our reputation with the customer we were trying to fix the roof for. I do not know how they vet their employees. We would have been very happy if Shane came up with a friendly resolution, such as having someone of adequate professionalism help us with the damaged roof, understanding our circumstance. We did in fact pay $185 just to have someone inspect it. Instead Shane proceeds to threaten us and write a negative review in response to this review on our page. Not happy at all!
We highly recommend Cooper Roofing! They completed our roofing project incredibly fast, with no compromise on quality. The team was professional from start to finish, keeping us informed every step of the way. Great experience overall – efficient, reliable, and top-notch service!
My experience with Cooper Roofing was excellent. Brian is very personable, arrived on time and completed the work quickly. Good price, too. Brian replaced the boots on my three plumbing vents, which were cracked and leaking, and inspected the entire roof for real and potential problems. For any future roofing work I will definitely call Cooper Roofing.