We had a great experience from the quote to the install. The team at the office was great always on time with our appointments and kept us in the loop. The windows and patio door are fantastic. We appreciated how great they left our home when it was all done. The end follow up was appreciated and helpful for any questions we had after our window and patio door was installed. Thank you everyone for your help!
Great team to work with all around! From Chris who went over everything with us for purchase to Shane & crew for installation & to everyone else who worked with us. Very satisfied.
From my first contact with Brookstone I was impressed with their customer service. My sales rep Harman was phenomenal and very personable. The installers were very courteous and efficient. Brandon’s follow up customer service was a great touch. I would highly recommend Brookstone. UPDATE. I got a new door for my side entrance and absolutely love it. Again nothing but friendly and professional service
From the initial contact, the appointment scheduling, the sales representative, measurement verification person, the notification when the windows were in, the install team, to the final follow up after the install; my experience with Brookstone Windows and Doors was the very best in customer service. You could not ask for better. The window installers were very good and were very patient when asked a few questions and thorough in their explanation. The installers went above and beyond, especially on the holiday Friday, when they installed the windows. This is such a major investment, so a homeowner/ investor wants their hard earned moneys worth. With Brookstone Windows and Doors, you get that and then some! I would HIGHLY recommend them to family, friends, property managers and investors alike. Brookstone sets the bar high for industry standards!
We had some exterior doors and a sliding door put in. The Salesperson at the start of the experience was friendly, easy to talk to, knowledgeable, and did not push at all. The communication while waiting for product to come in and select an install date was phenomenal. They kept us informed when each door came in and got our installation date booked well before the estimated time. The installation itself was extremely fast. The installers for professional, friendly, knowledgeable, and tidy. They cleaned up after themselves as well. We did have one issue with the sliding door as the frame was a bit of a wonky size and the trim wasn’t covering it (picture added). The installation team did talk to us about it and they figured out a solution quickly. It looks amazing (picture added). We are so happy with the product itself as well as the service through Brookstone. Everyone we talked to through this entire process were very friendly and ensured we had answers quickly. They even do a wrap up check in once everything is completed to make sure everything is still to your liking. I would highly recommend Brookstone for any work you may have. Their customer service is truly a 5/5!!!