We called Milani Plumbing to ask for a repair, specifying that it was for a leaking toilet seal. a plumber arrived the following day, after two delays. We had totally emptied the tank and bowl of the toilet in preparation. The first thing the plumber did was refill the tank, a waste of time considering it was a simple seal replacement. We had been specific as to the necessary repair. He then removed the tank, placing the wet unit on our hallway hardwood floor. This when we had placed old towels nearby for exactly this purpose. Next he asked to see the basement, where we had initially seen that there was a leak. On looking at the ceiling, and being asked not to touch it, he proceeded to put two fingers through the distended paint, causing holes to a ceiling that was still intact. He then announced that he did not have the correct seal on the truck, and would have to source a seal. that took 1 1/4 hours. This was unnecessary as the dispatcher could easily have established the seal that would be required for our Togo toilet. The bill came to $412., an amount far in excess for a what should have been a one hour job. In disputing the cost with a Milani representative, and mentioning the unnecessary damage done to the ceiling by the plumber, she offered to give us a quote to repair the hole in the ceiling. Further, we have noticed a new discolouration at the base of the toilet, indicating that there is still a leak at the point of contact at the toilet throat. This has been a terrible experience from a company we have dealt with for the past 10 or so years. Never again!
We had a small flood today, I called Milani and they arrived within 30 minutes. Fernando was an amazing technician, very professional, he explained why the plugged drain happened and what we could do to avoid it in the future. Really amazing service - if I ever need a plumber int he future, it will certainly be Milani I call.
We have nothing but high praises for the people at Milani! Our apartment building had some water temperature issues which affected our AC unit, although we received bad news that the motor needs to be replaced, our technician, Peter, was so thorough on telling us exactly what happened so we could relay the information back to the owners and our strata! We feel confident in using them as a company, their honestly and openness to address what the issue was is often hard to come by with other companies. We look forward to using them again if another issue arises!
Andrew and Fernando were quick, helpful and were mindful to cause as little disturbance as possible as I was working from home. They also helped me identify the source of a minor leak! It's been the second time they've maintained the pipes in my home and I have no complaints.
I meant to write this ages ago, but last summer Milani gave me a quote to replace the sewage line in my aged home. The crew did an amazing job, even after running into all sorts of issues with the house and the city connection. It has been 8 month now and we've had zero issues and they kept to the quote.