A closing condition for the sale of our house was to repair two windows. Timing was very tight. I explained what was required to Scott and his team and they were amazing. Incredibly responsive, and professional. Using their experience and knowledge to overcome some tricky repair obstacles and then expedite the order of replacement glass and parts to ensure completion before closing. A definite Five Star business that I would highly recommend to anyone.
We called and emailed this company to come and do an estimate on a single pane of exterior glass. Once the estimate came in, it took over a month for them to order the single piece of glass and book and installer to come and install it. When he came he didn’t bring trim which was in the estimate. It’s been three weeks and they are still waiting for simple acrylic trim. If we can’t trust this company with something as straightforward as the installation of a single pane of glass, do you think you can trust them with your building project? Too often we get excuses instead of results these days. We need to hold shoddy company’s to account.
Scott and his team provide excellent customer service. I had an unfortunate situation happen after I had placed an order for a piece of glass. Scott was very understanding about my situation with a contractor and helped me out greatly. I will definitely use their services again without hesitation.
Nothing but good things to say about the Wesco team. Really friendly team that fixed our patio glass without issue. They even had a treat for our dog! I would definitely work with them again.
If I could rate them a 6*, I would. Someone broke our bedroom window and robbed us blind while we were out of town for my grandpa's funeral. Because everything sucks, our furnace was also busted, so having a smashed window wasn't exactly ideal. Receptionist was incredibly kind and went out of her way to get us an appointment (we'd called 6 other places and all were booked for the next 2-5 days!). I might have cried. The tech who came to measure was prompt, efficient, and really nice. The quote came the same day, and we were surprised to find out it would be only 3 business days until install. The woman I spoke to on the phone regarding payment and installation date was incredibly friendly and really empathetic. I'll update this review if the installment is anything less than perfect. I have the utmost trust that it will be just as good as the other interactions we've had with the Wesco team. Thanks! Update: they had to reschedule us at the last minute, but were sensitive to our situation and got us in a couple days later. The installer was excellent. The window looks great. I'm still impressed and would definitely recommend their services.