Appointment was 10:00 AM, I phoned dispatch at 11:30 as no show, said delayed at prior call & should be here between 1:00 and 2:00 pm, arrived 1:50 PM. would have been nice to have an update call from tech or dispatch advising delay instead of me having to do the phoning to find out the status. Evaluated job and left to get the part at suppliers taking :30 minutes. Installed and tested the part and all good. Very efficient and helpful. Did a good clean up of work area. Would have rated 5 but for lack of communication re arrival time and doubling the retail price of the parts.
Came the same day even though it wasn't an emergency call. Tyler was through and efficient. Thanks for the help. Will call this company again. Lois .
No complaints about the service. Respond was prompt and the technicians were knowledgeable and courteous. Will be happy to call roto rooter on future plumbing issues.
Anthony was fantastic. He was prompt, courteous, explained our problem, got right to it, and we were set to go quickly. Thank you for your help Anthony, great job, well done.
Great job on fixing up Grandma’s plumbing. The boys were patient, explained what they were doing and why, and were very respectful with regards to their customer being 97 years of age. They were also very fair on their pricing. Bottom line, they have won a customer today! We will call these guys again if Grandma has any future issues :-)