We were introduced to Brookstone by chance and I'm happy to say it was a great experience beginning to end. We installed a large new South facing window to get more light into our main floor living area. It felt like a missed opportunity by the builder given that we don't have a neighbour on that side. Everyone from Brookfield was very attentive and genuine through the whole process and we felt great about the end result. When it comes time to replace other windows in the future we'll call Brookfield first. Couple of photos are attached so you can see the before and after shots.
I recently had a large window installed in my addition and as well a new garage side door. I had a beautiful front door installed 5 years ago and was so pleased with its installation and looks I sought out Brookstone again. The process from selecting the window and door type to the installation went smoothly and as scheduled by the office personnel. The window and side door look great. Brookstone has great customer service in sales, installation, and office staff all of which confirmed my decision, to buy from them again, the right one. Brookstone also did a very timely follow-up to ensure I was satisfied with their products and that everything was taken care of. Nice to know that there are companies such as Brookstone care and take customer service to a higher level. Thank you again, Janice
Overall amazing experience; very impressed with the final product and the install, we had all windows and two doors replaced, which included structural work to change the size of four windows and all came as ordered and look amazing! Installers were great and cleaned up thoroughly. Only slight negative was we had some trouble getting in contact with our project coordinator throughout the process to get some questions answered via phone, but we were able to reach her via email more often. A more expensive product but definitely worth the price!
From the beginning with Amanda doing pricing, the measurement guy Trevor, Kevin and Carey doing installation, all were professional and efficient. Nicole made communication easy via emails & texts. Our windows and doors are beautiful and the installation went smoothly.
We got our front door done last year and it turned out so well that we called Brookstone for our patio door and our walk out basement door. Absolutely amazing quality. The installation was perfect. The installers are so knowledgable and conscientious. Love them!