We moved from Seattle to British Columbia. Each step of the way went smoothly and professionally. The Delta, BC office (Jake D.) and the driver (Jack) were all very experienced with cross-border moves, and it showed. The materials provided as we got started with the process of moving across the border were incredibly useful; our remaining questions were answered quickly and thoroughly. The driver gave us valuable, practical advice at both pickup and at the border crossing. The crews both in Seattle and in BC were very hard-working and took great care in handling our goods and in boxing the pieces that were too small to be loaded and moved as is. We have used movers on many occasions over the years and I would rank Trans Canada Movers among the best. I would recommend them without reservation and wouldn't use anyone else specifically for cross-border moves.
I had a somewhat mixed experience with Trans Canada Movers, some aspects were excellent while some were disappointing. Overall though, my things did all arrive with minimal damage (one broken bowl and a chip on my TV stand) within a very reasonable amount of time. I shipped my things from LA to Toronto, and mostly corresponded with Don, who always replied promptly which I appreciated. The movers on the LA side worked very quickly and efficiently. However, they quoted my items at 550 CBF, nearly double the initial estimate, which added over 2.5K to my bill. I had measured and photographed all my items prior and knew that this couldn't be correct, and when I told the mover this he said he could reduce the quote to 500CBF at most, and seemed to suggest this was done as a favor. I then reached out to Don explaining the situation, and he said they would re-measure my shipment once it arrived in Canada, and get back to me with an updated quote. This took quite some time, and I had to ask several times for that re-measurement. It ultimately ended up happening the day my shipment was set to arrive (which caused some difficulty in setting up payment), and it was indeed significantly less CBF then I was originally quoted (the new quote was for 400CBF) which saved me a significant amount of money. So I highly recommend pre-measuring your shipments ahead of time. As for the delivery, I made it clear to several Trans Canada Movers reps that My delivery address was 3 stories up, no elevator, and access to the building was tough as there was only a narrow alley to park in. I was assured this wasn't a problem, and was charged an additional fee for the stairs. When it came time for delivery though, I found they only sent 2 movers (they sent 3 for my pickup in LA, which had no stairs and easy access) and did not inform them that there were any stairs involved. I also learned that the additional fee for the stairs was not passed along to the movers, so I'm not sure how that extra cost is justified. The two movers, Murat and Cagatay, were truly excellent. They had to balance moving their truck in and out of our alley to allow for traffic to come through, in addition to carrying a 1br worth of stuff, including a couch, TV, tables, and a very heavy mattress, up 3 stories and over 50 stairs. They remained friendly, efficient, and professional the entire time, despite this clearly being a very demanding job. I can't thank them enough for their work. They made what could have been a very stressful situation calm and comfortable.
* Revised Review- We had several large wardrobe boxes missing from our delivery. Many items were missing including important papers/documents. We are very disappointed and will now need to file a report with the RCMP. This is the 2nd time we've used Trans Canada movers and both times have had a great experience! Conor was our main contact at the Delta, BC office. His communication and coordination were excellent! The price we were quoted was fair and accurate. The packers in BC did a great job as well. Our items were moved between British Columbia & South Florida in 2022 and 2024. Yugen was the driver and mover for the Toronto to Florida portion both times! What a hard worker. His positive attitude was well enjoyed and appreciated during our hot Florida summer move. He kept his team on track and literally moving forward. The tip we gave him, he actually gave entirely to his subcontractor helping him! Wow. Who does that?! What a leader and team player. Thank you Yugen, Conor and the Trans Canada team for getting our valuables home in such a professional, timely, friendly and affordable manner. 5 STARS all the way!
Our daughter recently relocated from Toronto, Ont. to Washington, D.C. The person with whom I spoke on the phone was extremely pleasant and provided an estimate of the charges for the relocation the same day. I received 5 other quotes and the quote from Trans Canada was very competitive. This was a very stressful time for our daughter but thanks to Trans Canada her move went off smoothly. The two gentlemen who took care of packing at the Toronto end were both extremely polite and efficient in getting our daughter’s furniture, etc., wrapped and secured for transfer to the local warehouse. The furniture arrived in Washington, DC on the date and time that was promised. Here too, the gentlemen that delivered the furniture were extremely polite, and pleasant to deal with. All items arrived intact and damage free. Based on our experience, I would not hesitate to recommend Trans Canada the next time a friend or family member is looking to move.
Trans Canada Movers is an amazing company to move with! We moved from BC Canada to Houston Texas. They loaded up all our stuff from a 4 bedroom house super quick and efficiently. The two gentlemen who unloaded our stuff in Houston were amazing. They packed all our stuff into a storage unit and were super gentle with all of our stuff. 10/10 recommend this company to anyone looking for exceptional movers!