I needed to share my excellent experience with Brookstone Windows. Terry, who provided us with our quote, was knowledgeable, and informative. This information regarding Brookstone windows, sold us on the company. Haley communicated with us, booking our measurements and installation dates. She also sent us reminders, and followed up with any of our questions. Our windows were measured by a friendly technician, and they were all perfect. We had 7 windows and a patio door installed. Fernando and Dustin were perfectionists, and everything was completed in 2 days. Brookstone even followed up, a few weeks later to ensure we were happy with everything. I haven't had this level of customer service in years. Bravo Brookstone!
All elements of our project was first rate. Quick response times from sales and project managers, skilled professionals during installation and even a personal follow up to make sure all went well. Great Job Brookstone!
I’ve waited some time to write this review as I wanted to give some time for owner Ken Sherman to reply to my complaint - but alas, I guess customer service isn’t important and frankly, Ken doesn’t give a crap after the company has taken your hard earned money. It started out good, with an effective sales guy who came and gave us a quote. Next thing you know, that guy has been fired from the company, and the next sales guy is over to sign paperwork, and he spends the time shit talking the previous sales guy (who we really liked). The new guy was cocky and arrogant, and a know it all. He forgot to include 2 windows in the quote and then blamed me. Long story short, the installers did a half ass job with the caulking, bubbling & holes everywhere and it did not look good. $40k is a huge transaction and I would have expected a lot better customer service. While they did come back to fix the caulking and replace a door they’d installed incorrectly - that staff also bad mouthed other staff and made excuses for the previous workers. When I reached out to the owner directly to mark my complaints and request a quote for the 2 missed windows, it was ignored. They’re after your money and don’t care about customer satisfaction and quality. Terrible all around I WOULD NOT RECOMMEND. Ended up using Nordik windows and doors and they were fabulous, check them out.
Amazing workmanship; we have completed 3 separate projects with Brookstone and have had a great experience each time. Everyone is very friendly, from Sales to Project Management and Installation. The installers are very professional, meticulous, and leave a clean finished product. Would definitely recommend!
We had 4 windows replaced. Like every construction project you go with a plan but sometimes unexpected issues arise. Our house is 30 years old and these were original windows. What makes the most difference in how these projects go is the word, honesty and integrity of the company. We have all dealt with big/mass companies who just don’t care, treat you like crap, don’t answer the phone and won’t give you the time of day, especially once they have your money. Brookstone is completely opposite of that! They are local and truly want to make you happy! The installer, Branko is a true gentleman. I even received an unexpected call from the owner Ken S. to ensure we were happy! He is truly a genuine, stand up guy! Ken, thank you treating us like how you would like to be treated! Thank you for taking care of us like family. We will definitely be calling your company back in the spring for some more work. We are so happy with our new windows. I recommend Brookstone and Ken any day. Sincerely John and Brenda.