HTR is an awesome Company! Very efficient! Our Salesman, Eduard is one of the most caring individuals I’ve met. The workmanship & quality of our windows and doors is outstanding. I have already recommended HTR to friends and will definitely continue to do so!
We have recently replaced all our windows and what can we say, great product, great team!! We have also applied for provincial rebates which this company and products are qualified for. Everything was nice and smooth from the very beginning of the project to the very end, Igor (sale rep) Eugene , Oleg, Misha (installers), Liza office administrator, Way to go guys! !!
I recently had the pleasure of working with HTR Windows and Eduard, our sales representative, for the replacement of old windows in my Kelowna home. From the initial consultation to the final installation, the experience was exceptional and exceeded all my expectations. Initial Consultation and Sales Experience Eduard, our sales guy, was a true professional from the start. He arrived promptly for our appointment and was incredibly knowledgeable about the various window options available. Eduard took the time to understand our specific needs and preferences, explaining the benefits of different styles and materials. He was patient, answering all our questions thoroughly and providing valuable insights that helped us make an informed decision. What stood out the most was Eduard's genuine commitment to customer satisfaction. He wasn’t pushy or salesy; instead, he focused on finding the best solution for our home and budget. His transparency and honesty were refreshing, and we felt confident in our choice to go with HTR Windows. Product Quality and Selection HTR Windows offers a wide range of high-quality windows, and we were impressed with the variety of options available. We chose energy-efficient windows that have significantly improved the insulation of our home. The materials and craftsmanship are top-notch, and the windows look beautiful both inside and out. The durability and functionality of the windows are immediately noticeable, and we are thrilled with the upgrade. Installation Process The installation team from HTR Windows was equally impressive. They arrived on time, were well-prepared, and worked efficiently to replace all our old windows. The team was courteous and respectful of our home, ensuring that the work area was kept clean and tidy throughout the process. They took great care in the installation, paying attention to every detail to ensure a perfect fit and finish. The entire installation was completed within the promised timeframe, and the results are fantastic. Our new windows not only enhance the aesthetic appeal of our home but also contribute to a more comfortable and energy-efficient living environment. Customer Service and Follow-Up HTR Windows and Eduard continued to provide excellent customer service even after the installation was complete. Eduard followed up with us to ensure we were satisfied with the work and to address any questions or concerns we might have had. This level of care and attention to detail is a testament to their commitment to customer satisfaction.
All I can say is WOW! From the estimate to the final installation. Uriel and the team was outstanding! The windows are so efficient we are blown away! You can’t hear anything on the outside. The installers were so fantastic and did an outstanding job. Very tidy and very fast installing the new windows. We will be getting more next year! We have tried other window companies and the quality of these are far superior. HIGHLY RECOMMEND!!!
The workers have been efficient and well prepared. Eugene, the manager of the installation, was communicative and complying. Vadim, the Sales Rep. The manager was good at making the deal work well in all aspects of the job.