Thorough explanation of all work. Very courteous and pleasant person! Clean and well presented! We are very happy with todays job!
Nathan did my water boiler down in westk where I was doing a basement Reno, he worked with me to lay down flooring prior to install. Changed fitting that were outdated. Quoting was quick and install was fast and professional. Highly recommend. Roto had the best deals in comparison to others company’s I called. Definetly will use again.
Cassidy was very thorough, professional, and and respectful. He was also very knowledgeable and communicated really well what the issue could be. He is a great representative of Roto-Rooter.
Our hot water tank died Christmas day. I got up boxing day figuring everyone would be closed. I called roto rooter at 8 am and to my surprise Bonnie answered the phone and had a tech to my place by 9 am. A great young man Nathan arrived and was extremely polite and professional. The tank was approximately 20 years old and was on its last legs. It needed to be replaced but none of the suppliers were open. I had 7 family members staying for Christmas and Nathan did a band aid fix to get to the next day. Next day he showed up right at 8 am, hot water tank replaced by 11. I can't say enough about Nathan, his service, communication and work were exceptional. In this day and age great service provided by great people is rare. Thank you Nathan and Bonnie, above and beyond. I would highly recommend roto rooter kelowna
Had a plumbing issue underneath our sink -- cracked, old pipes and potential water damage. Over the phone, Rebecca's service and communication was prompt, professional and to the point -- which was greatly appreciated, given our need for assistance as soon as possible. Nathan @ Roto Rooter was extremely friendly and informative when diagnosing our problem as he laid out the details regarding how he was going to fix it. His workmanship was excellent and he went above and beyond addressing additional issues he identified during his visit, all while keeping within the cost originally laid out! Thank you again! You've got a customer for life :)