Long Story Short: A single simple drain clog will cost around $800 to resolve if you don't sign up for the "Membership", but they won't tell you until they are already in your home. They resolved our clogged drain so I will give at least 1 star. Unfortunately I feel like their sales tactics are deceptive and coercive. I had a fairly simple clog in our plumbing and was able to explain clearly what the issue was over the phone but they insisted they couldn't give a quote until they were on site, which costs over $100 just for them to show up. (Almost everyone else gives estimates for free, especially considering what they charged me, see below.) Interestingly once they were on site they were able to instantly give me a quote for $600 to do the work without looking at anything. Why couldn't they give me a ballpark estimate over the phone using just what I told them, but the guy they sent could do it two steps into my home? It was an emergency and they were already here so I felt compelled to proceed. Had I known the price before hand I would have gone with someone else or spent $700 on some nice equipment to do it myself and keep the equipment afterwards. The actual work took about 1 hour, I understand the need to pay your employees, have specialized equipment. In this case the only specialized equipment was a drain camera which didn't make a difference and a $60 auger from home depot could have done it, but I feel like it cost far too much for the work that was done. In my experience other plumbing companies and trades in general would adjust their quote if the job turned out to be so simple for fairness sake. Ironically I would not use this company again for drain/clog service. If you just have a clogged drain in your home you can buy yourself a mid-to-high range tool at home depot for the same price and keep it afterwards. I can't speak to their other plumbing services but I feel like if they were comfortable charging me this much, their other work is likely overpriced as well. You are paying for the "brand" name. On a positive note, the person they sent to do the service was very polite and courteous and willing to explain everything he was doing and left the job site clean.
The 2 guys showed up early. Gave us a quote that was reasonable. Completed the job promptly and courteously 5 stars. Wouldn’t call-any other company. Joined the club for a year. Who wouldn’t. Left a bottle of cleaner. Couldn’t be happier thanks Roto-Rooter
Had a plumbing issue underneath our sink -- cracked, old pipes and potential water damage. Over the phone, Rebecca's service and communication was prompt, professional and to the point -- which was greatly appreciated, given our need for assistance as soon as possible. Nathan @ Roto Rooter was extremely friendly and informative when diagnosing our problem as he laid out the details regarding how he was going to fix it. His workmanship was excellent and he went above and beyond addressing additional issues he identified during his visit, all while keeping within the cost originally laid out! Thank you again! You've got a customer for life :)
I experienced an emergency situation with a clogged sewer this evening and promptly contacted Roto-Rooter for assistance. Within an hour, a technician named Sat arrived at our residence. I must commend Sat for his exceptional service—he demonstrated a high level of expertise, professionalism, and thoroughness throughout the entire process. He not only efficiently cleared the drain of roots and debris but also provided detailed explanations at each stage of the operation. Sat's use of a camera to validate the completion of the task was particularly impressive. I wholeheartedly recommend Sat for any job, and I am grateful for the swift response to our emergency and the effective resolution of the issue. Thank you once again for the outstanding service provided.
We Just had Nathan arrive and fix our clogged sink and looked at a couple other smaller issues. He was extremely professional and did an amazing job! Would highly recommend Roto Rooter to anyone wanting quick, professional and honest work done. Again Big Thanks to Nathan!