I am super pleased with Brookstone, from the product to the team. I initially contacted Brookstone because I wanted a new, upgrade front door. My first contact was on the phone with Julie, who proved to be an excellent contact person during the process. The salesperson, Joe, was pleasant and knowledgeable with a low-key style that was pressure-free. He made a suggestion for our new door that was perfect. The install crew, Steve & his brother, worked quickly and paid attention to details and cleaned up completely when they were finished. We met Donat for the follow up a couple of months after the installation. He was friendly and wanted to make sure that we had no questions or problems. He gave us wonderful gifts from Brookstone that included a glass-cleaning cloth, a gift card and some delicious shortbread cookies (I would have been happy with just the cookies...) I love my new door and the sidelite, as well as my new bedroom window. All in all it was a great experience from a top notch team.
I am completely impressed with the staff, workmanship and follow up from Brookstone. They 100% take care of their customers with complete confidence in their product. I also appreciate the fact that they listen to what I needed and showed me options so that I could get the exact windows that would work in my home. I love the fact that my windows will be guaranteed by them as long as I'm in my home. I appreciate a company that backs up their product like that. I also appreciate the fact that they followed up with me after the installation was finished. I will definitely use them again in the future. From Julie who helped me set everything up, to my salesman Shawn and the installation guys, I only remember An's name, they were fast, courteous and cleaned up after themselves, inside and out. You could hardly tell that they'd been here except for the fact that I had three beautiful new windows. Also a thank to 'Dona' for the friendly follow up. Thank you everyone at Brookstone. A job well done and an appreciative client! I highly recommend this company.
BROOKSTONE Windows & Doors was a great company to work with. They provide good quality service, are efficient and did an amazing job replacing 7 windows and 2 doors in our house. I highly recommend them!
We decided to go with Brookstone because of their professionalism during our initial meeting paired with their amazing quality windows & doors. Their quote was very competitive and their installation staff were nothing short of perfect!! Neat, clean work and they picked up every little piece of garbage every day never leaving any mess behind. A few weeks after they were done the job, they came back out to check on our satisfaction and to ensure their work was top notch. What amazing service along with kind and respectful staff across the board. THANK YOU BROOKSTONE!! We will always come back to you and refer anyone your way without hesitation.
I had 3 windows replaced. They did a great job of matching my existing windows. You can't even tell which one's got replaced. They also matched my faded siding and trim perfectly. The company was very easy to deal with. Everyone was friendly and knowledgeable. Timing was exactly as scheduled and I'm very happy with my new windows. I loved the way they open. I love the new spring loaded screen features. They followed up with a phone call and a visit to make sure everything was satisfactory and I even got a wonderful gift. Definitely recommend this company.