We had a small issue with one of our windows two years after building our dream home. Westeck didn't hesitate to send a technician out to promptly fix it. What a pleasure to see that good old fashion customer service still exists. Nice to see a polite and courteous technician as well.
Great efficient experience on a small window project for my home. Highly recommend Milad Torabi, he was responsive and flexible to my schedule with the installation, fast and excellent work! Went out of his way to accommodate and follow up with delivery and installation. Thanks!
Westeck did an amazing job installing French farmhouse-inspired windows in a recent custom home that we built. The windows look fantastic and really complete the look.Truly recommend them!
What a horrible experience dealing with this company. They don't make it easy for you to deal with them. Should've went with a different provider. Delays. Poor communication. Lack of accountability. No proper follow-ups. I was recommended by my builder for their services. On the surface they have high quality product and the pricing to go along with it but in the end its just for show. I ordered a Grandview Multi-Slide from them which i now regret due to all the issues i've had. Their QA must've been asleep on the job when my patio door was made. The multi-slide was delivered to me with a warped frame. I got next to no response for an ETA for a replacement from my sales rep or the production dept after several requests. I eventually had to escalate the issue before the job was completed. I wouldn't deal with Westeck again even if they had the lowest prices. Not worth the hassle.
Our construction company Larch Construction LTD is using Westeck windows since 2015. There are several reasons why we choose these windows company and recommend them to our clients: 1. They are locally manufactured - Limited dependency on global delays. 2. They look and feel good - Which is very important to our clients. 3. The quality is excellent - We haven't experienced any issues since 2015. 4. The price is just right - Once you compare the prices and the quality across Metro Vancouver, you will find that Westeck Windows just hit a sweet spot. 5. The customer service is excellent - We do business with Massimo and Dennis, and these guys are extremely professional. Their help is unmatchable from the very beginning of the project, while still in the planning phase, during the project, and after the project is finished. We used Westeck windows in multiple project, and one of them, The Burnaby Castle, even participated in the Parade Of Homes 2019. Eugene Averbuch Custom Home Builder Larch Construction LTD