We had a small issue with one of our windows two years after building our dream home. Westeck didn't hesitate to send a technician out to promptly fix it. What a pleasure to see that good old fashion customer service still exists. Nice to see a polite and courteous technician as well.
Great efficient experience on a small window project for my home. Highly recommend Milad Torabi, he was responsive and flexible to my schedule with the installation, fast and excellent work! Went out of his way to accommodate and follow up with delivery and installation. Thanks!
Westeck did an amazing job installing French farmhouse-inspired windows in a recent custom home that we built. The windows look fantastic and really complete the look.Truly recommend them!
The coordination experience with Dennis was smooth and effective and we were well supported through several design changes and adjustments. We'd certainly give our experience 4 stars for customer service in this regard, though I'd love to see more self-directed support for installation. The installation instructions online are generic and not as detailed as they could be, incidentally this is the same information that is shipped with the units. We were provided with no installation information at all for the door hardware, which caused lots of confusion on site, as we were left with no resources to refer to during the weekend installation while the offices were closed. We'd love to see Westeck improve it's online technical support with much more detailed content and even some informational or instructional videos such as those provided by it's main competitors, which we referred to quite a bit.
Our construction company Larch Construction LTD is using Westeck windows since 2015. There are several reasons why we choose these windows company and recommend them to our clients: 1. They are locally manufactured - Limited dependency on global delays. 2. They look and feel good - Which is very important to our clients. 3. The quality is excellent - We haven't experienced any issues since 2015. 4. The price is just right - Once you compare the prices and the quality across Metro Vancouver, you will find that Westeck Windows just hit a sweet spot. 5. The customer service is excellent - We do business with Massimo and Dennis, and these guys are extremely professional. Their help is unmatchable from the very beginning of the project, while still in the planning phase, during the project, and after the project is finished. We used Westeck windows in multiple project, and one of them, The Burnaby Castle, even participated in the Parade Of Homes 2019. Eugene Averbuch Custom Home Builder Larch Construction LTD