Very pleased with the service provided by Mr Rooter. They came promptly and the lead technician, Sohil, was excellent! Sohil worked efficiently and diligently on inspection and cleaning of our external drainage system and sanitary line, and clearly explained what he was doing and his findings each step of the way. Interactions with all members of the team (on-site and at the office) were friendly and professional.
I feel like you might pay more with Mr Rooter, but they are usually able to come the same or next day and to date they have never stood me up unlike some other local plumbing companies I could name. I have used them a few times and they have always arrived in the time frame, provided a good explanation of the work being done, and left the place tidy afterward.
Very satisied with their service Kevin was very professional and knowledgeable. He explained all the options to me so i can make my decision much easier. Their crew was very polite and efficient. They only took three days to replace the water main for my house. Amazing job guys 👍👍
Easily booked a same-day appointment. The plumber retrieved my ring, which was in the kitchen drain’s P trap. He also installed a new valve kit into our existing toilet. He checked the pressure in the hot water tank too. He was polite, competent and clear. Nice to use my $20 coupon too.
Kevin and the team from Mr. Rooter saved the day for us. When water started welling up on our lawn from underneath and the water pressure in the house plummeted, we investigated with the City and it turned out to be a broken water main on our property. We called several plumbing companies to take a look and get quotes and most offered the same somewhat gimmicky solution. However, Mr. Rooter's Field Manager Kevin Florkow proposed the best solution, one that would solve the problem permanently, which was to reroute the water main and replace it with modern PEX A pipe. From the initial shovel into the ground to the final test of the completed piping work, the Mr. Rooter team was professional and did their job right. They (Plumber Jaspreet and others on site) worked with us to determine the best route for the new pipe, moved the earth out of the way, installed it and new valves, and then backfilled the earth into place, cleaning up before they left. After the job was finished, the water pressure was great again. In fact, it was better than it was before the problem. At our request, they dialed the pressure back to a custom level to protect our pipes. We are so happy. Even the lawn and garden looked better than it did before the leak. It's now leveled with fresh earth and reseeded with grass which is now growing well. A big bonus was how Kevin and the back office staff (RJ) at Mr. Rooter worked with our insurance company to sort out the bill. The great people at Mr. Rooter fully solved our water main issue in one go. Literally. I didn't have to lift a finger once they were on the scene. I wish every service company could do what they did: that is, solve a problem quickly, effectively, and at a very reasonable cost. My hat is off to them. Mr. Rooter, and Kevin especially, get my highest recommendation.