I think they're great! For over a decade I've been immensely pleased with their work and their rates - and their friendliness. I'm a lifelong customer after Sunny came over on a major holiday to fix my broken furnace! As well as keeping my furnace going, they've also done some excellent duct work for me.
I recently had the pleasure of working with CityAir Toronto, and I couldn’t be more impressed with their service. From the start, Sunny, the contact person, went above and beyond to keep me informed every step of the way. His constant communication and dedication to tracking our order made the whole process very smooth. Additionally, I want to give a huge shout-out to the team of hardworking technicians. They worked tirelessly, even within a tight timeline, to ensure everything was completed on schedule without compromising quality. Their professionalism, expertise, and attention to detail truly set them apart. If you’re looking for a reliable and dedicated company for your condo HVAC needs, I highly recommend CityAir Toronto. The team will not disappoint!
Customer service is non existent with this company. A broken AC system was installed in a family members home. After multiple ignored calls and emails, the phone was finally answered. The owner failed to take an ounce of responsibility and instead decided to become verbally abusive. Customers should not have to deal with swearing and insults when asking for support to resolve an issue caused by this company. I am absolutely appalled by the service received and would not recommend this company to anyone. Please take your hard earned dollars elsewhere.
Please don’t waste your time and your money on this company. They’re unprofessional and their quality is non existent, and the owner is the worst of them all. They knowingly installed a broken AC system in my home, and then refused to fix it once we found the problem. They avoided calls, missed appointments and the owner was extremely belligerent when we finally got him on the phone. Truly sounding like he was blackout drunk every time we spoke to him. Stay away from these people! Pick another company.
This review is as poor as it is due to professionalism, not the actual mechanics of the work done. If you dont care about service people overstepping professional boundaries, the work itself was good. The owner Sunny attempted to address the tech's inappropriate and unauthorized work by amending the invoice, which we appreciated. However the stress of having to deal with a rude and pushy tech is not worth the grief.