I had an amazing experience with Rise and Shine Moving! From start to finish, their team was professional, efficient, and incredibly careful with my belongings. Scheduling was easy, communication was clear, and they arrived on time, ready to work. The movers handled everything with care, ensuring my furniture and fragile items were well-protected. They worked quickly without sacrificing quality, making the entire process stress-free. I highly recommend ⭐️⭐️⭐️⭐️⭐️
If I could give Riff Moving Storage (their name a month ago) zero stars, I would. Our experience with this company has been an absolute nightmare. We hired them for our Burnaby to Vancouver move and, despite being overcharged (which we were initially willing to overlook), they caused damage to our floors by rotating a HEAVY dresser without lifting it, causing a radius scratch on the floor—even after we specifically warned them to be extremely careful. I reached out to discuss the damage, and their communication was abysmal. They were flaky, rude, and impossible to get a hold of. One of their employees even screamed at me over the phone and called me "crazy" just for asking why he repeatedly failed to show up for planned appointments to “fix” the floors. Every excuse under the sun was used. After two weeks of runaround, I finally got a hold of the owner, Magdi, who promised to reimburse us. I actually thought things would get resolved, but what a joke. It’s been three weeks, and now they’re blatantly screening our calls and ignoring us entirely. They’ve over promised, under-delivered, and shown nothing but complete disrespect for us as customers. This company is an absolute disgrace. Unprofessional, unreliable, and completely dishonest. They take your money, make empty promises, and treat you horribly the moment the transaction is done. If you care at all about your home, your time, or your sanity, do yourself a favor and stay far away from these guys. This is the most untrustworthy and incompetent company I have ever dealt with.
We had an incredibly frustrating experience with this moving company. Not only were we charged extra hours without any apology or discount, despite clearly explaining what was required before the move, but we also encountered multiple issues with their service. I would not recommend them under any circumstances. One of the most disappointing aspects was their complete lack of responsibility for damages. They severely scratched our new wood floors, even though we explicitly told them to be careful with them. In addition, we found dents in the walls and damage to our furniture. While we were willing to overlook the minor damages, the floor issue was something we needed them to address. After the move, we attempted to resolve the situation with the company regarding the damaged floors. However, once we paid, they completely ignored us. We reached out multiple over the next few weeks in an effort to come to an agreement, but it has now been three weeks with no response. Despite calling multiple times a day, they screen our calls. To make matters worse, during this process, they even called my wife “crazy.” In total, we paid them $1,500, including a tip and meals for the day. We expected at least a small gesture, such as a credit note for the damaged floors, but instead, they chose to ignore us completely. Overall, this has been an extremely disappointing experience. I strongly advise against using this company, as they may damage your property and leave you with no recourse.
We've been partnering with Riff Moving since 2013, and I couldn't ask for a better company. Magdi was incredibly helpful, and his team was simply the best. They were always on time, went above and beyond to ensure our satisfaction, kept everything secured in the truck, and never hesitated to help more than needed. We couldn't have done it without them. They deserve far more than five stars.
Wow! Moving is one of the hardest adventures of life. RIFF Moving & Storage company made this difficult transaction much easier on us. Trustworthy, reliable & super happy employees made this move effortless! Highly recommended ;)