Milani is our go to at my restaurant/bar downtown for big jobs and Drew was fantastic problem solving and explaining everything along the way. Great communication, professional and got us sorted and gave us good recommendations as well for future problem solving and will definitely ask for him going forward as Milani service and all are great. Ashi. Owner at Moose Vancouver Bar & Grill.
Love this company and especially Austin, who we've dealt with a couple of times. Last time he replaced 2 sets of faucets with a 3-point spread with a single unit and plate to cover the other 2 holes. He did it perfectly and fast. He is invariably responsive, prompt, professional and knows his stuff. Best of all, he has a can-do attitude and tries hard to solve your problem or accommodate your preferences. Highly recommend.
We want to thank Peter, one of your managers. He came quickly to our place after we had some issues with a previous plumbing job completed by Milani. He was super helpful, friendly, explained the problem and then easily solved it. For us, it was a very timely fix and we really appreciated and highly recommend Peter.
I recently used Milani and had a bad experience. We had called them for a drain tile issue during heavy rain. They were supposed to send two people but they sent one person who didn't have good analytical skill set. They spent 4 hours working on it but made no progress. They couldn't even find the clean out which was right next to the drain. Next day another company diganosed the issue in 15 mins and solved it within 2 hours. Seeing their quality of the technician, I wish I had called someone else. I wasted 800+ dollars and my time for no progress. I highly recommend finding independent businesses where skilled workers are running their businesses, versus companies like Milani, who spent all the money on marketing, but employ low quality technicians.
Rob H. did an outstanding job. Not only did he do the job we needed done thoroughly, he's the first person to explain the quirky system in our 120 yr old house in a way that makes sense. Many puzzles solved! Super appreciated.