Amit was really helpful and gave us a really fair quote. He even helped us secure a discount for our new boiler. They were very professional and very efficient in their work.
I rarely write reviews, but it would feel wrong not to share the outstanding experience I had with Amit and his team from Akal Plumbing. Having to replace a failed hot water system is incredibly stressful, but these guys truly saved the day. Here’s what happened: Our 13+ year-old hot water heater/tank failed just before the Remembrance Day long weekend. I found Amit from Akal Plumbing over the weekend, and he thoroughly walked me through my options over the phone. At the time, I was also consulting with other plumbing companies I had used before to compare pricing and scheduling. However, Amit’s professionalism and clear, honest communication really stood out. Since our hot water heater is also tied to our home’s heating system, getting the job done quickly was critical—especially because my elderly mother wouldn’t fare well in a cold house in mid-November. Initially, Amit explained that the job would typically take about two days, and due to his existing bookings, he wouldn’t be able to start until the following Monday. Importantly, he didn’t make any false promises or try to overpromise just to secure the job, which I really appreciated. Later that day, when my family was finalizing our decision, Amit called to let us know he had rearranged his schedule to send his crew the very next day. Despite this being a job that usually spans more than a day, his team worked tirelessly from 9 a.m. to 9 p.m. to ensure everything was up and running by the end of the night. From what I’ve gathered, the crew themselves were committed to finishing the work in one day because they didn’t want my mother to endure another night without heat. This experience showed me that Akal Plumbing is not only professionally managed but also staffed with considerate, skilled workers who are willing to go above and beyond.
I should have posted this review in 2021, but it seems it slipped my mind. Today, after three years, I had to get in touch with Amit, who represented me back in 2021. Even after all this time, he responded immediately with a callback and addressed all the additional questions I had via text. I had no issues with the installation of the heating system and tankless water heater that Amit and his team from Akal Plumbing installed in my home in Richmond. Once the project was completed, Amit initiated the approval process with the City of Richmond, which passed with flying colors. Amit was hands-on from day one, assisting me with the entire replacement of my old water tank and boiler. He recommended several options and was consistently responsive, whether by text, email, or phone. His professionalism and dedication were evident throughout the project. Now this is what I call service—something I've rarely seen in the past 15 years of dealing with other companies. Many businesses are fly-by-night, eager to help during the installation but delivering poor service afterward. Amit and Akal Plumbing, however, have set an exceptional standard both during the sale and after service. I can't say enough good things about Amit. I highly recommend him and Akal Plumbing for any future electrical or plumbing work. For service, satisfaction, and overall experience, I give them a full five-star rating! ⭐️⭐️⭐️⭐️⭐️
Nicky from Akal Plumbing is the best person in the world. My father has known him since they opened the company. I got introduced to him through my father. Any time I have a plumbing or heating issue he always helps me solve the problem. Recently my boiler showed a fault code. Nicky and his team came right away solved the problem and explained the issue with my system. Very trust worthy people. Give them a call and I promise you won’t be disappointed
Great experience with Akal Plumbing on the heating system in our new house. Our mechanical room looks beautiful. Our city inspector said some great words about Akal Plumbing, which is why I wanted to give them a 5 star review as this company deserved it. They came in with an infared camera to show us the heating pipes underneath the concrete