Though the windows and door look lovely. They did not qualify for the provincial rebate. I am also disgusted that though the technician has been out several times and recognizes there is a problem with how my screen door closes (very fast) I have expressed this concern from installation time but they are refusing to fix it. As well, the latch on the wood door sticks. It is a fire hazard as it sometimes sticks so it can't be opened. I have, as have my guests, believed the door is locked when it is instead stuck. If this were to happen in an emergency people would be caught inside. It has been looked at by technician and 'oiled' but still does it. Joe Vecchiarelli Customer Service Supervisor, Ontario has stopped returning my emails and at last contact from him said i need to proceed with repairs under warranty. He never returned my email when i asked about the follow up with what the Engineers said about the functioning of the screen door. Oh Yeah! Don't get a tear in your screen door. It is over $1,000 to replace. 2 Star as the windows and doors look nice. Can't say anything nice about the company except the technician. He works hard for a disreputable company. Nov 18, 2024 I did as I was asked and sent the required information to Socialmedia on Sept 19, 2024 and have heard nothing back. Looking at the reviews and the responses from Pella, they ask people who are unsatisfied to send Name, contact info and order number to them. That makes it look good for people looking at reviews but you must know they have not yet responded to me in 2 full months. This speaks volumes about this company once they have your money. They do NOT stand behind their product once they have your money, though I do like my windows and doors. The closest location was the Ottawa location but I do know that their customer Service and call centre is out of Toronto hence adding my review to Toronto's location.
We had the pleasure of dealing with Sales Consultant Trevor at Pella Windows. He spent an hour going over the possibilities and was extremely polite; clear on all details of the windows we were looking at; what the possibilities are, with screens, etc., and when Pella could deliver. While we are not now in a position to decide, with Trevor's excellent service, Pella is the company we would choose.
Pella replaced two sets of large bay windows in our home (9 panes of glass in total). Everything was completed to a high level of quality and the windows look terrific, inside and outside. The two installers, Yarema and Andrii, were a pleasure to work with. They did not cut corners, they asked me for my input when there were options for installing the trim, and they worked hard for all 3 days (often outside in the heat and humidity). We would highly recommend Pella, especially for larger, more complex windows.
Would highly recommend Pella for quality windows and great service! Our windows were installed January and I purposely waited to post this review after a few months of snow and rain. We replaced our windows for the full house, it was a large project installed over 4 days. We spent many hours researching window materials and companies. Got 3 quotes and ended up choosing Impervia fibreglass windows from Pella. They stood out in value and customer service compared to other companies. It was about 3 months between contract signing and windows installation. We had a great experience with the Toronto East team! Jeremy carefully explained our project and provided recommendations, especially when it came to the energy rebate. Myles at the Bayview showroom walked us through our window and patio door styles, features, and how to clean them. Eduardo our project coordinator kept us updated on timelines and followed up to check if any concerns post-installation. Sebastian & installation team kept us up to date on progress and next steps. Although the installation did not go perfectly with some minor repair items: patio door air drafts and window screen damage, a couple service visits from Ricardo resolved all our issues.
Despite receiving other estimates by email and which were cheaper, we decided to go with Pella. Your professionalism and trip up to see us personally (none of the other companies made an effort to see us during these challenging pandemic times) in addition to the quality of the Pella product, workmanship in installation and warranty, made the difference. Our representative Josh Kane came from quite a distance to see us specifically. He was very personable, informed and professional, addressing all our questions and concerns. It’s not just what you do but how you do it that counts and Pella does it right. Looking forward to our replacement. The Pella Window installation team arrived at 8:00AM. The two installers started immediately by laying floor and ground covering and preparing the necessary equipment to do the job. Our old window, which was a make-do job by myself and my dad, Joe after we bought the house and needed to make the windows more energy efficient. Over time, the windows started to develop mold inside the glass. We chose Pella because they were the most attentive and professional and the only company to come and see us personally. We paid a bit more vs the others but their installation and extra measures to assure a great job were clearly evident. They were here by 8:00AM and finished by 2:00PM including siliconing, detailing and cleanup and vacuuming. A complete job! Everything done. Nothing left for us to do but enjoy the view. We were very very pleased and now can see out a UV protected, thermal pane window. Thank you to the Pella team Kathy, sales Josh, measurement Richardo , and installers, Vladimir and Nick. We highly recommend Pella! Gary & Janie