Very happy with the service. Their phone is always answered. The office and their technician were able to give me different options and quotes. Appointment online was easy to book. They send confirmations and reminders. The tech was on time and professional.
We had an absolutely amazing experience with Pink Plumbing. This was the second time we have used them. Our heat/hot water wasn't worked and they were able to get us an appointment within a few hours. Tom was the technician and was extremely helpful and pleasant from start to finish. He had it up and running so quickly! We would definitely recommend Pink plumbing and they will be returning to do further (planned) plumbing work on our home shortly!
I highly recommend Pink Plumbing. We needed a new hot water tank and Steve came over to have a look at our existing tank and setup. He provided excellent information about our options and what would be involved for each, and he recommended the best option rather than the most expensive. A few days later, Caelum installed the new tank in a few short hours, leaving no trace of all the work he did which included draining the old tank and hauling it away. It was a downpour that day too but he was pleasant and thorough, showing me how to set and light the tank once he had finished installation and cleanup.
Steve was knowledgeable and efficient, even managing to give me some tips to solve another issue with radiator zones myself after he completed his scheduled work. Even with the callout fee, Steve & Pink Plumbing were less costly and proposed a more effective solution than a competitor also called in to assess the issue with our boiler. Shout out to Maria in the office as well. Super pleasant to deal with.
The company is well organized and responsive, with a convenient online booking system and above average communication. I like in particular how you can upload videos, photos and a description of your issue, so that the attending technician can prepare in advance. I couldn't be more happy with Atilla's service from Pink Plumbing. He went above and beyond to communicate before and after the service appointments, taking the time to explain things and walk through my concerns. Also, shout out to Lisa at the office for providing excellent service from the moment of intake through to follow up (including recommending third party contractors to renovate the bathroom). The third party contractors themselves are responsive and communicate with Pink Plumbing, making the process overall streamlined.